FAQ
Frequently Asked Questions (FAQ)
Welcome to the Tuneafy FAQ! Here, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t see your question answered here, feel free to contact us at info@tuneafy.com.
General Questions
1. What is Tuneafy?
Tuneafy is your go-to destination for high-quality audio accessories, trendy lifestyle products, etc. We’re dedicated to providing you with the best products and an exceptional shopping experience.
2. How do I place an order?
Placing an order is easy! Simply browse our website, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and you’re all set!
3. Can I modify or cancel my order after it’s placed?
If you need to modify or cancel your order, please contact us immediately at info@tuneafy.com. We’ll do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Shipping and Delivery
1. Do you offer free shipping?
Yes! We offer free shipping on all orders within Canada.
2. How long does shipping take?
Most orders are delivered within 7 to 14 business days after processing. Delivery times may vary depending on your location and carrier availability.
3. Can I track my order?
Absolutely! Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
4. What if my package is lost or stolen?
Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please ensure your shipping address is accurate and consider using a tracked shipping method for added security.
Returns and Refunds
1. What is your return policy?
We offer a 35-day return policy. Items must be unused, in their original packaging, and in the same condition as when you received them. For full details, please refer to our Return and Refund Policy.
2. How do I initiate a return?
To start a return, email us at info@tuneafy.com within 35 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return. We’ll provide instructions on how to proceed.
3. How long does it take to process a refund?
Refunds are processed within 5 to 10 business days after we receive and inspect the returned item(s). The refund will be issued to the original payment method used for the purchase.
4. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at info@tuneafy.com. We’ll gladly replace the item or issue a full refund, including shipping costs.
Payment and Billing
1. What payment methods do you accept?
We accept various payment methods, including credit cards and other electronic payment options.
2. Is my payment information secure?
Yes! We use secure payment gateways to ensure your payment information is protected.
3. What should I do if I notice a billing error?
If you believe a billing error has occurred, please contact us immediately at info@tuneafy.com.
Account and Website
1. How do I create an account?
You can create an account by clicking the “Sign Up” button on our website. Simply enter your details, and you’ll be ready to start shopping!
2. I forgot my password. How can I reset it?
No problem! Click the “Forgot Password” link on the login page, and follow the instructions to reset your password.
3. Can I change my account information?
Yes, you can update your account information at any time by logging into your account and navigating to the “Account Settings” section.
Contact Us
If you have any other questions or need further assistance, please don’t hesitate to reach out to us at info@tuneafy.com. Our team is here to help!